Go to website
See what to do when you encounter an error.
There can be many reasons why your domain or website do not work. Read what you can do here.
Clear the browser cache
Go to the specific page where the cache is to be cleared and use the following keyboard shortcuts. Windows Google Chrome, Firefox, Edge, Opera, etc. ** CTRL + SHIFT + R ** Mac Google Chrome, Firefox, Edge, Opera, etc. ** CMD + SHIFT + R ** !(https://storage.crisp.chat/users/helpdesk/website/bcc2482a49983800/b7f5db9f-4953-409c-8cdc-2f8053_2tu67
Root Access, FTP, cPanel, SSH, .htaccess
Do you need access to advanced server features, e.g. FTP, cPanel og .htaccess?
Copy and Paste Text
Keyboard Shortcuts Copy Text Windows: CTRL+C Mac: CMD+C Paste Text Windows: CTRL+V Mac: CMD+V
Why Are My Changes Not Saved?
Solution 1: Clear the browser cache (most commonly). Your browser saves a copy of your website. This is something it does to load the page faster when you visit it again. This also means that it may be an old copy of the website that you are viewing. ** See how to clear your browser cache** Solution 2: Edits are not online Each time you want to publish your edits, your page must be Republished. !(https://storage.crisp.chat/users/h
How To Take A Screenshot
Windows On Windows, you may press the WINDOWS + PrtScrn keys simultaneously on your keyboard. The Windows button is also known as the Start button. The image will then be saved into the Images > Screenshots folder. No PrtScrn Button
Receive System Status Messages
Receive a notification if your website goes down You may sign up for ** Google Analytics**, where you set up this service to receive a notification if Google registers a sudden drop in website visitors. Alternately, you may sign up for ** FreshPing** for free and ping up to 50 domains per minute. We recommend to moderate the frequency to once an hour so your website is not put under un
Bricksite Error Messages
Error 403, 404, 500 You should try to ** Publish ** your website again if the following errors appear when you visit the website: Error / Error 403 Error / Error 404 Error / Error 500 "An error occurred ... Generating temporary URL ..." Clear the browser cache Release the website The domain is already in use If the domain can not connect to the website: Contact support "NXDOMAIN" The dom
Error - Your Connection Is Not Private
Have I been hacked!? Calm down! In the vast majority of cases this error occurs whenever ** the security certificate on your website has expired **; or that in a few special cases you have ** inserted content via an unencrypted iframe ** on your website. For safety reasons, the certificate must be renewed every two to three months. Our systems renew the certificate automagically, but occassionally this process fails. Wait 10–15 minutes If you have just published your website; **r
Supported Browsers, Devices, Mail Clients
Bricksite supports a wide range of system configurations. But at some point your device will be too old to qualify for software updates. Due to constant changes in the technology, at some point functionality will stop working on obsolete devices. You can check if your operating system is obsolete in THIS LIST. We recommend that you keep your software updated, but it is still possible to use certain older versions, see below. Supported Operating Systems Windo